![]() ![]() Give it a try once again by removing the application using a cleaner tool. To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, ReaderÄoes it crashes only when adding comments or on other actions, too/ Please share a sample file with us that has a comment on it. Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting) Make sure that you have the latest patch installed for the Acrobat. And we also appreciate that you have shared your findings from the troubleshooting steps provided. If anyone could give some sort of guidance with this, as soon as possible,we would really really appreciate it. It's jut the one user having this problem I'm afraid. If the issue was with the PDF files, which are being recieved from a Windows structured device, then everyone would also be having this same issue. We also tried removing the staff members Adobe Pro licence and readding it back in with a full laptop restart but to no avail. We tried a different laptop with a smiilar spec, along with a full reinstall of the above formentioned spec'd HP laptop. I've tried reinstalling Adobe along with the following: Edit>Preferences>Documents and check marked the option that says 'automatically save document changes' and set the time to 1 minute Below is the error code report generated within the view details: The second error given(see screenshot) was the error report, which occured when working on a completely different PDF or when they try and use any other PDF for that matter. The person who sent the PDF, I believe, was using Apple Pencil for creating the comments. One of the first errors that popped up in one PDF(first screenshot below), occured when creating comments in the 'comments' section(approx 500 at the time). One of our staff members PDF's keep freezing and crashing, no matter what PDF is open or as we try as a resolution. The laptop that's in use is a HP ProBook 440 G8 with 16GB RAM and a 1TB SSD. ![]()
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